FAQ
When will my order ship?
Orders are carefully packaged and shipped from Queens, NY within 2–5 business days. As a small business, we appreciate your patience while we get everything just right.
Do you take returns?
All sales are final, but if your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll make it right.
How are your products kind to the planet?
Every detail is chosen with care to keep our footprint light. That’s why we print in small batches here in the USA, skip plastic sleeves in favor of a tiny removable label, and bundle our sets in paper envelopes that feel more library-chic than landfill-bound.
Our shipping is low-waste too: 100% recyclable boxes and mailers, zero-waste shipping labels using thermal printing (no ink cartridges!), and kraft tape, all made from renewable resources.
How does my purchase support survivors of trafficking?
A portion of every purchase is donated to Restore NYC, a nonprofit that provides housing, counseling, and economic empowerment for survivors of trafficking. While Smithereenes is not an official partner, we’re proud to support their important work.
Do you sell wholesale?
Yes! We'll be available for wholesale soon on Faire. In the meantime, please reach out via our contact page for inquiries.
Do you take custom or commissioned orders?
Thank you for thinking of us! Unfortunately, we are not able to accommodate custom or commissioned orders at this time.